Cancellation Policy

Last updated: November 2026

This Cancellation Policy explains how changes, cancellations and no-shows work for rides booked with Swena USA Limousine Inc. in Chicago, Illinois. The specific terms for your trip are confirmed with your quote. If anything in your quote differs from this page, your quote applies.

How to cancel or change a ride

• Call us at 708-446-3103 as early as possible. For same-day changes, please always call.
• You may also use our contact page for changes that are not urgent, but a cancellation is only complete once we confirm it with you by phone or email.
• Please have the name on the booking and the date and time of the ride ready.

Sedans and SUVs

• Cancel at least [24 hours] before the scheduled pickup time: [no charge / any deposit refunded].
• Cancel less than [24 hours] before pickup: [fee or percentage of the quoted fare].

Sprinter vans, stretch limousines and special events

Weddings, proms, large events and bookings for the Mercedes-Benz Sprinter, Lincoln MKT Stretch or Hummer Stretch Limo often require us to hold a vehicle for you well in advance.

• Cancel at least [7 days] before the event: [no charge / deposit refunded / deposit retained].
• Cancel less than [7 days] before the event: [fee or percentage of the quoted fare].
• Deposits for these bookings: [refundable / non-refundable, and conditions].

Airport pickups

• Please share your flight number when you book, so pickup timing can be planned around your arrival.
• If your flight is canceled or rebooked, call us as soon as you know. [Describe how canceled or significantly delayed flights are handled.]
• Waiting time included after the flight’s actual arrival: [number] minutes. After that: [wait-time rate].

No-shows

A no-show occurs when the passenger does not appear at the pickup location within [number] minutes after the scheduled pickup time (or, for airport pickups, the included waiting time) and has not contacted us. Before treating a ride as a no-show, our chauffeur or team will try to reach you using the contact details you provided. No-shows are charged [full fare / fee].

Changes to a confirmed ride

• We will do our best to accommodate changes to time, addresses, stops or vehicle, subject to availability.
• If a change affects the price, we will agree the new price with you before your ride.
• Reducing the length of an hourly booking less than [24 hours] before pickup: [policy].

If we need to cancel

In rare cases, such as severe weather, unsafe road conditions or a vehicle issue, we may need to change or cancel a ride. We will contact you as soon as possible and offer a comparable vehicle where we can. If we cancel and cannot offer an alternative you accept, [any deposit or prepayment will be refunded in full].

Refunds

Where a refund is due, it will be issued to the original payment method within [number] business days.

Questions

If you have questions about this policy or your booking, call 708-446-3103 or visit our contact page. Our full Terms and Conditions also apply to every booking.