Chicago Limousine & Chauffeur Service
Straight answers to common limousine service FAQs about booking, airports, vehicles, timing and group travel with Swena USA Limousine in Chicago.
These limousine service FAQs cover the questions we hear most from riders around Chicago: how booking works, airport pickups, choosing a vehicle, changing plans and moving groups. If your question isn’t here, call 708-446-3103 or send us a message and a person will answer.
Call 708-446-3103 or send your trip details through the Book Online form. A person reviews every request, checks availability and gets back to you by phone or email with a quote. Nothing is booked until you confirm, so you always know the vehicle, timing and price in advance.
No. We don’t use an app or automated booking. The online form is a quote request: a real person reads it, confirms the vehicle and timing, and quotes your trip. If you need a ride soon, calling 708-446-3103 is the fastest route to an answer.
Prices depend on the vehicle, date, distance, timing and whether you book a single transfer or by the hour, so every trip is quoted individually. Send your details and you’ll receive a clear quote before anything is booked, with no surprises when your chauffeur arrives.
Payment, deposit and gratuity details are confirmed with your quote, since they can vary by trip and vehicle. There are no online payments on this website. For changes and cancellations, see our cancellation policy or ask when you request your quote.
We serve O’Hare and Midway, Chicago’s two commercial airports, both run by the Chicago Department of Aviation (flychicago.com). We also serve private aviation terminals. For other airports, send the details with your quote request.
Share your flight number when you request a quote. It lets us plan your pickup around the actual arrival rather than only the scheduled time on your itinerary. If your plans change significantly, such as a rebooked flight or a different airport, call 708-446-3103 so we can adjust with you.
Meet-and-greet with a name sign can be requested when you book. Mention it in your quote request and we’ll confirm where your chauffeur will meet you. Our O’Hare pickup guide explains how arrivals usually work, and it’s worth checking your airline’s terminal before you fly.
Yes. We pick up and drop off at private aviation terminals around Chicago. Tell us the airport, the terminal or operator you’re using and your expected arrival time, and we’ll plan the pickup around it. Learn more on our private aviation page.
Our fleet includes 2025 Cadillac CT5 and Mercedes-Benz S-Class sedans; 2025 Cadillac Escalade, Lincoln Navigator, Chevrolet Suburban and GMC Yukon XL Denali SUVs; a 2025 Mercedes-Benz Sprinter van; and two stretch limousines, the Lincoln MKT Stretch and Hummer Stretch Limo. See the full fleet.
Sedans suit one or two travelers with light luggage. SUVs work well for small groups and families with bags. The Sprinter suits larger groups and teams, and the stretch limousines are made for celebrations. Our vehicle size guide goes into more detail.
Yes. Name the vehicle in your quote request and we’ll confirm whether it’s available for your date and time. If it isn’t, we’ll suggest the closest alternative and let you decide before anything is booked, so you’re never switched to a different vehicle without knowing.
Capacity depends on the vehicle and how much luggage you’re bringing, so we confirm it with each quote rather than quoting one number. Tell us your passenger count and bags, and we’ll match you with a vehicle that fits comfortably instead of one that only just works.
Earlier is better, especially for weekends, holidays, proms, weddings and large conventions, when demand for vehicles rises. For last-minute rides, call 708-446-3103 and we’ll tell you right away what’s available rather than leaving you waiting on a form.
Yes. Contact us as soon as plans change, and call 708-446-3103 for anything on the same day. Changes to time, addresses or vehicle are confirmed by a person, and any price difference is agreed with you before your ride. See our cancellation policy for details.
Cancellation terms are set out on our cancellation policy page and confirmed with your quote. If you need to cancel, let us know as early as possible by phone so we can update your booking and confirm the outcome with you.
Yes. With hourly limo service, one chauffeur and vehicle stay with you by the hour for meetings, errands or a night out. Not sure whether hourly or a single transfer fits better? Read our guide to hourly vs. point-to-point service.
Yes. We plan wedding transportation for couples, wedding parties and guests, from getting-ready locations to the ceremony, photos and reception. Share your timeline when you request a quote so every pickup lines up. See wedding limo service for planning ideas.
Yes. The Mercedes-Benz Sprinter is our usual choice for larger groups and teams, and for bigger events we can quote more than one vehicle. Tell us your headcount, luggage and schedule. More on our group transportation page.
Yes. Stretch limousines and SUVs are popular choices for prom night. Parents are welcome to make the booking and confirm pickup times, stops and drop-off directly with us. See prom limo service for more.
Yes. McCormick Place, Soldier Field, the United Center and Wrigley Field are regular stops. Tell us the event time and your preferred drop-off point so we can plan around traffic. See event transportation and our McCormick Place guide.
