Privacy Policy

Last updated: November 2026

This Privacy Policy explains how Swena USA Limousine Inc. (“Swena USA Limousine,” “we,” “us” or “our”) collects, uses and protects information when you visit our website or contact us about a ride. We are a private limousine and chauffeur service based in Chicago, Illinois.

Information we collect

We collect only the information you choose to give us and limited technical information from your visit.

• Information you provide: when you use our quote request or contact forms, call us or email us, we may collect your name, phone number, email address and trip details such as dates, times, pickup and drop-off addresses, flight information, number of passengers and any special requests.
• Information collected automatically: like most websites, ours may collect technical data such as your IP address, browser type, device type, pages visited and the time of your visit, through cookies and similar technologies.

We do not take payments through this website, and we do not collect payment card details online.

How we use your information

• To respond to your messages and quote requests, and to prepare and confirm your quote
• To plan and carry out your ride, including contacting you about timing or changes
• To keep records of bookings and communications
• To understand how visitors use our website so we can improve it
• To protect our website from spam, abuse and security threats
• To comply with legal obligations

How form submissions are handled

When you submit a form on our website, the information is sent to us by email so a member of our team can review it and reply. Please don’t include sensitive personal information in a form that isn’t needed to plan your trip.

Cookies and analytics

Our website uses cookies, which are small files stored on your device, to keep the site working properly and to understand how it is used. We may use Google Analytics to see, in aggregate, which pages are visited and how people find our site. Google Analytics uses cookies to collect this information. You can learn how Google uses data at How Google uses information from sites that use its services, and you can opt out with the Google Analytics opt-out browser add-on.

Most browsers let you block or delete cookies in their settings. If you do, some parts of the website may not work as intended.

Spam protection (Google reCAPTCHA)

Our forms are protected by Google reCAPTCHA to prevent spam and automated abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

How we share information

We do not sell or rent your personal information. We share it only when needed to provide our service or run our business, for example:

• With our chauffeurs and staff, so they can carry out your ride
• With service providers who help us operate our website, email and analytics, who may only use it on our behalf
• When required by law, or to protect our rights, our customers or the public

How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, including keeping reasonable business records and meeting legal requirements. After that, we delete it or keep it in a form that no longer identifies you.

How we protect information

We take reasonable steps to protect the information we hold. No website, email or storage system is completely secure, however, so we cannot guarantee absolute security.

Your choices

• You can ask us what personal information we hold about you, and ask us to correct or delete it.
• You can ask us to stop contacting you, other than about a ride you have booked.
• You can manage cookies through your browser settings.

To make a request, contact us using the details below. We may need to confirm your identity before acting on it.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them online. Rides for minors, such as prom transportation, should be arranged by a parent or guardian.

Links to other websites

Our website may link to other websites, such as airport or venue sites. We are not responsible for their content or privacy practices, so please review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last changed.

Contact us

Swena USA Limousine Inc.
Chicago, Illinois
Phone: 708-446-3103
You can also reach us through our contact page.